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privacy policy

Be More Privacy Policy

Here at Be More, we take your privacy very seriously.  This privacy statement describes how we collect, use and store your personal information.  Our website and our business comply with the EU General Data Protection Regulation 2018 (GDPR)

We will only use your personal information to provide the services you have requested from us. We will not pass your details onto any third parties except if required by law, to arrange your attendance on a training programme or workshop, or with your consent.

If you have any questions regarding your personal data, please contact  [email protected] or write to us at Be More, Pilgrims Way, Frogmore Lane, Long Crendon, Bucks, HP18 9DZ.

Data collection

We only collect identifiable personal data or information that is specifically and voluntarily provided by a visitor to our website, via email or by telephone. Typically, identifying information is collected to:

  • Enquire for further information
  • Signing up to our newsletter
  • Distributing requested information or materials
  • Applying for workshops, training courses or other services

If you contact us using the contact form on our website, or an email link we ask for your name, email and any additional information you may wish to include.  We only ask you for the minimum amount of personal information purely to be able to identify you.  This data comes straight to us as an email, it is not stored on the website. Our SMTP servers are protected by SSL so your content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.

For some clients it may be necessary to collect and store additional information.  The reasons for doing this are so that we can assess your suitability for particular services and to provide the service you request.

This additional information may be collected:

  • Via an application form completed on the Be More website
  • Via a third party event booking site. We currently use   Eventbrite uses servers that are based in the US, therefore personal information is transferred outside of the EEA.  For more information please view Eventbrite’s privacy policy.
  • During a telephone conversation or via email
  • During the course of providing the service.

This additional information is only collected on a voluntary basis and may include:

  • Gender (or preferred identity).
  • Religion / Ethnicity / Country of birth
  • Sexuality
  • Date of birth.
  • Relationships and family (past and present).
  • Occupation and education.
  • Previous experiences of the proposed services
  • Doctors name and contact details
  • Medical history and conditions.
  • Prescribed medication.
  • Session summaries.

Processing data

We process data on the basis of legitimate interests in running our business, our contractual requirements to deliver the agreed services to you, and our legal obligations, the exception is for sending email marketing which we carry out on the basis of consent.  

Our website does not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

As a minimum we will hold the following information about you:

  • Your name and contact information.
  • Your address
  • Information and documents relating to the service we are providing to you, including communications with you.
  • Your billing and payment information.

We use your personal data as follows:

  • To meet our contractual requirements to you.
  • To invoice you, and to keep track of payments that you make.
  • To follow up on any enquiry that you make to us via email, phone or the contact form on our website.
  • To send you any updates, resources or newsletters that you have consented to. (We use a third-party service, Mailchimp.com, to publish our newsletter and some of our group email communications. For more information about how Mailchimp.com processes data, please see Mailchimp.com privacy notice.)
  • To meet any legal requirements (please note we will at all times attempt to gain your permission before breaking confidentiality however we retain the right to do so without your consent). Legal requirements include but are not limited to:
    • If we believe yours or another person’s (or group of people’s) safety is at significant risk, we may contact the suitable authority without your permission.  This includes your doctor, the emergency services and the mental health crisis team.
    • Passing on information relating to acts of terrorism and ongoing abuse of a minor or vulnerable adult. 
    • For tax purposes.  

Storing data

The following forms of data storage are used:

  • Paper:Written notes may either be securely filed in a locked filing cabinet (or equivalent) or will be completely destroyed in a confidential manner after notes are transferred to an electronic storage form.
  • Laptops / Personal Computers: Written notes may be kept on a secured personal laptop or personal computer.  The device will require passwords to access both the main account and to access your individual information.  The electronic device will be checked regularly for viruses and we will take every reasonable precaution to protect your personal information.
  • Mobile Phone:We may store your contact telephone number for the duration of your contract along with any text messages which we may exchange.
  • Email:Your email address and email correspondence will be stored securely in our email accounts
  • Website:None of your personal information is stored on the Be More website, other than to momentarily collect & send it to our email accounts for the purposes of initial contact or when you book on a course via the website application process.

Security

We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable data and information from loss, misuse, alteration or destruction.  In particular, we ensure that all appropriate confidentiality obligations and technical and organisational security measures are in place to prevent any unauthorised or unlawful disclosure or processing of such information and data and the accidental loss or destruction of or damage to such information and data. Only authorised personnel are provided access to personally identifiable information and have agreed to ensure confidentiality of this information.

Accessing and updating information

If you would like access to or want to update any personal data you have submitted to us, please email [email protected]

When personally identifiable information is retained, we do not assume responsibility for verifying the ongoing accuracy of the content of personal information.  When practically possible, if we are informed that any personal data collected is no longer accurate, we will make appropriate corrections based on the updated information provided by the authenticated visitor.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Website Analytics

When you visit our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, for a list of the cookies this site will place on your computer, please email [email protected].

.Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Links to Other Websites

Our website may contain links to other websites of interest.  Please note that after leaving our website we have no control over other websites.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Be More is not responsible for the content of any external internet sites accessed by hypertext link from this website. These links are provided for information only and we accept no liability for any loss or damage that may result from accessing or using them.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Your Rights

As an individual whose personal data is processed by Be More you have the following rights:

  • The right to be informed about what data we collect and how use and store it, which is what this privacy policy is for.
  • The right to access what data we hold about you.
  • The right to object to direct marketing – either use the unsubscribe option or contact us directly.
  • The right to object to processing carried out on the basis of legitimate interests.
  • The right to erasure (in some circumstances).
  • The right to data portability.
  • The right to have your data rectified if it is inaccurate.
  • The right to have your data restricted or blocked from processing.
  • The right to lodge a complaint about our processing with the UK’s Information Commissioner’s www.ico.org.uk

Privacy Policy Review

This Privacy Policy was last reviewed in May 2018.